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Mission vs. Vision: What’s the Difference?
The first principle of getting culture right is to put a brand strategy in place—a vision which can then guide the selection of core values. But what does a thoughtful brand strategy framework look ...
Branding From the Inside Out
When Howard Schultz embarked on a brand refresh for Starbucks a few years ago, he didn't make a high-profile change to the logo—he closed all outlets for a few hours so he could coach managers on ...
When Bad Practices Happen to Good Insurance Companies
In Edgar Allen Poe's classic detective story "The Purloined Letter," the Paris police scour a blackmailer's apartment for a letter they are certain is hidden there. They use microscopes, the latest ...
What Boards Would Like to Know About Catastrophe Losses
As the founder of AIR, one of the top two modeling companies, and its CEO for 20 years, I spent much of my career informing insurers and reinsurers about catastrophe models and extolling the virtues ...
What Happens in Math Class Impacts The Bottom Line; Addressing the STEM Skills Gap
Insurance is in the midst of massive changes that began in earnest following the 2008 economic crisis. Carriers no longer can afford to lose money on providing insurance. They must make an ...
Why Insurance Leaders Should Pay Attention to Omnichannel
There are more than 70 million Americans between the ages of 18 and 34, according to the U.S. Census Bureau. And while we'd love for 400,000 of them to pursue careers in risk management and ...
An Imminent Need in Asia: Develop and Retain Local Insurance Talent
The Asian insurance sector has endured a radical transformation during the past decade, imposed by a combination of global and regional influences as well as demands made by a more sophisticated and ...
Loss Control Technology Offers Personal Lines the Personal Touch
There are few things in life that one can definitely count on, but every October I know to expect a birthday card from my insurance agent—hand-addressed and signed by his entire office staff. I ...