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Why Your Best Talent Is Leaving—and Four Ways to Win Them Back
Most leaders of companies today recognize the importance of having engaged people at work. Yet research from the Metrus Institute, Gallup and others say that between 50 percent and 80 percent of ...
Usage-Based Insurance Apps: Opportunity or Obstacle?
It's been almost a decade since Progressive launched its usage-based insurance (UBI) program, Snapshot, aimed at more closely aligning driving behavior with auto insurance rates. And although other ...
Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...
How Temporary Employees Are Changing the Modern Insurance Workforce
The insurance industry's talent landscape is experiencing a rapid evolution. The industry workplace of recent years is being quickly replaced by a new "blended" reality. The modern workforce is now ...
A Medical Professional Liability Capital Cushion Is Also a Barrier to Profit
For all the changes in health care over the past 10 years, the principal challenges facing medical professional liability (MPL) insurance have mostly remained the same since its crisis in the ...
Forget Millennials—Think Talent Innovation
By 2018, we can expect 25 percent of the current insurance workforce to retire, creating 400,000 open positions for which there are no ready replacements. That is the first takeaway of the 2016 ...
Stop Wasting Your Money on Customer Experience
Faced with increasingly commoditized markets, more and more insurers are launching customer experience improvement programs to differentiate themselves. However, there's something many of these ...
AI Can Help Insurance Industry Boost Human Interaction
Ask most people for their thoughts about robots and artificial intelligence (AI), and they will likely express apprehension over losing their jobs. As transformational as AI is, speakers at the 2017 ...