Growing Risk for SME Insurers: Duty to Defend Cats

Until recently, there was a relative lull in new mass tort events in the United States. This led to a sense among insurers that mass litigation was no longer the looming threat that it was in the ...

InsurTech M&A: Coalition, Xceedance and Insurity

Coalition acquired a company focused on scanning and cybersecurity. Xceedance bought an outfit centered around insurance operations and technology services. Insurity, Inc. snatched up a company that ...

The Latest Launches From Sompo/Slice Labs and FRISS/Snapsheet

Sompo Holdings and Slice Labs are partnering on a product in Thailand. FRISS will be working with Snapsheet to provide technology designed to enhance the claims process.

Ongoing Improvement, Empowerment Help Create an Outstanding Customer Service Culture

Great leaders seeking to develop outstanding customer service at their companies can get there by committing to an office culture that celebrates ongoing improvement and empowered employees. A recent ...