Real Customer Connections: What Valentine’s Day Teaches Insurers

When we think about Valentine's Day, we often picture hearts, flowers and romantic gestures.

But beneath the surface of this annual ...

Nationwide Acquiring Renewal Rights for Surety, Fidelity Biz From Main Street America Insurance

Earnings Wrap-Up: Expanding Geographies. But First, Underwriting Profit at Selective

Earnings Wrap: With AI-First Mindset, ‘Sky Is the Limit’ at The Hartford

Earnings Wrap-Up: AXIS Expanding Insurance Biz, Shrinking Re Book

Preparing for an AI Native Future

Artificial intelligence is becoming a core competency for insurers that want to stay competitive in the face of geopolitical volatility, shifting claims patterns, ...

To Bundle or Not: Kin Now Offers Auto and Home Insurance in Florida, Texas

Allianz Built an AI Agent to Train Claims Professionals in Virtual Reality

One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get more…well…experience. Years and years of it.

20,000 AI Users at Travelers Prep for Innovation 2.0; Claims Call Centers Cut

Days after announcing a deal to equip 10,000 engineers and data scientists at Travelers with AI assistants, the insurance company's leader detailed "differentiating domain expertise" around data and ...

Negotiation by Design: Why Writing Beats Talking

In the modern litigation environment, negotiation is no longer a soft skill. It is the dominant process by which 99% of litigated claims resolve. This reinforces the ...

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