Strategy
How to Know What Insurance Customers Want
What do today's customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...
Liberty Mutual Launches Safety Climate Surveys For Commercial Lines Clients
Liberty Mutual Insurance said it will start offering safety climate surveys to its commercial lines customers so they can learn from employees how safe they believe the workplace actually is. The ...
Catlin Says M&A Integration Is the Key to Success—and the Most Difficult Part
Stephen Catlin, executive deputy chairman of XL Catlin, knows a thing or two about mergers and acquisitions in the insurance industry—what to do and what to avoid. He should know; he's been ...
Zurich, EagleEye, Launch 14-Month Predictive Analytics Tech Test
Zurich Insurance Group will test a South Carolina company's predictive analytics technology in a 14-month trial. Zurich's deal with EagleEye Analytics is part of its global advanced analytics ...
How to Build Strong Leadership Development Programs
Leadership development programs are a significant investment for organizations to make for their talent. There are several steps companies should take before making the decision to invest the time, ...
Zurich Insurance Makes Conditional $8.8B Offer For RSA
RSA Insurance Group Plc rose in London after Switzerland's Zurich Insurance Group AG made a conditional offer to buy the company for about 5.6 billion pounds ($8.8 billion). The shares increased 4.8 ...
Autonomous Vehicles: Major Disrupter Presents Challenges and Opportunities
Since the early 1960s, the insurance industry has been a major force behind the most significant advances in highway and vehicle safety, including electronic stability control requirements, seat belt ...
Embracing Talent in a New Generation
One of the hot topics at recent industry conferences has been the need to attract millennials to the insurance industry. That includes the IICF Women in Insurance Global Conference, where the central ...