Strategy
Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...
Chubb CEO Greenberg’s Comments on ‘Abusive’ Broker Behavior Not About U.S. Market: Industry Group
Chubb President and CEO Evan Greenberg is slamming the behavior of some brokers as "abusive," but a major industry group asserts that he wasn't referring to anyone in the U.S. market. The remarks at ...
AIG’s Turnaround Plan Is at Risk Due to Morale Crisis: UBS Analysis
A morale crisis at American International Group Inc could prevent the U.S. insurance company from keeping and hiring the talent it needs to propel it through its financial turnaround, UBS said in an ...
Get Ready to Recruit Gen Z
With the first members of Generation Z about to graduate college and already beginning to enter the workforce, it's time for companies to be proactive about learning how to attract the iGeneration, ...
The Hartford Hires Shuman to Fill New Chief Digital/Customer Experience Officer Slot
The Hartford created a brand new executive slot designed to help it compete in the digital age, and a former manager with the company is returning from Travelers to fill the position: chief digital ...
How Temporary Employees Are Changing the Modern Insurance Workforce
The insurance industry's talent landscape is experiencing a rapid evolution. The industry workplace of recent years is being quickly replaced by a new "blended" reality. The modern workforce is now ...
NICB Experiment: Using Highway Billboards to Combat and Reduce Auto Theft
You know those digital billboards along major highways? An insurance industry group is using ones along Albuquerque freeways as part of a public awareness campaign designed to reduce local automobile ...
The Hanover Launches Online Portal for Professional Liability Risk Management
The Hanover Insurance Group said it has launched an online portal focused on professional liability risk management insurance. Dubbed HanoverProRisk, the portal offers articles, templates, risk ...