Strategy
Swiss Re Set to Launch Singapore Sub in ’18 Strengthening Asia Commitment
Swiss Re plans to launch in 2018 a subsidiary in Singapore, which will become the company's regional headquarters for its reinsurance operations in Asia. The company, Swiss Re Asia, will be wholly ...
Scientists Predict Nearing ‘Aha Moments’ with Eye-Tracking Tech
Everybody loves those rare "aha moments" where you suddenly and unexpectedly solve a difficult problem or understand something that had previously perplexed you. But until now, researchers had not ...
The Latest Launches From Grinnell Re and CNA
Grinnell Re is expanding with the launch of a new national reinsurance program. CNA is rolling out a number of new Aging Services general liability, professional liability, employee benefits ...
The Latest Launches From Farmers, ISO/Verisk and More
Farmers Insurance is expanding into more states with a billing product designed to make the workers compensation coverage process easier for small businesses. ISO launched an interactive dashboard ...
Don’t Just Service Customers; Learn to Speak Their Language
It's no longer enough to choose a customer segment and design products targeted to them. To stay ahead, companies must speak the language of their customers, understand their needs before they do, ...
Enrich Customer Data to Gain Strategic Advantage
The ability to capture and use customer insights to shape the buying experience can offer insurers a strategic advantage, but most companies are using only a fraction of the data in their possession, ...
Young Agents Want the Tech Tools Needed to Compete Against InsurTechs
With so much attention lavished on InsurTech startups that vow to replace them, young insurance agents feel they are being shortchanged in the race to invest in insurance technology. Just give them ...
Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...