Strategy
The Latest Launches From Farmers, ISO/Verisk and More
Farmers Insurance is expanding into more states with a billing product designed to make the workers compensation coverage process easier for small businesses. ISO launched an interactive dashboard ...
Don’t Just Service Customers; Learn to Speak Their Language
It's no longer enough to choose a customer segment and design products targeted to them. To stay ahead, companies must speak the language of their customers, understand their needs before they do, ...
Enrich Customer Data to Gain Strategic Advantage
The ability to capture and use customer insights to shape the buying experience can offer insurers a strategic advantage, but most companies are using only a fraction of the data in their possession, ...
Young Agents Want the Tech Tools Needed to Compete Against InsurTechs
With so much attention lavished on InsurTech startups that vow to replace them, young insurance agents feel they are being shortchanged in the race to invest in insurance technology. Just give them ...
Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...
Chubb CEO Greenberg’s Comments on ‘Abusive’ Broker Behavior Not About U.S. Market: Industry Group
Chubb President and CEO Evan Greenberg is slamming the behavior of some brokers as "abusive," but a major industry group asserts that he wasn't referring to anyone in the U.S. market. The remarks at ...
AIG’s Turnaround Plan Is at Risk Due to Morale Crisis: UBS Analysis
A morale crisis at American International Group Inc could prevent the U.S. insurance company from keeping and hiring the talent it needs to propel it through its financial turnaround, UBS said in an ...
Get Ready to Recruit Gen Z
With the first members of Generation Z about to graduate college and already beginning to enter the workforce, it's time for companies to be proactive about learning how to attract the iGeneration, ...