Strategy
‘Too Much Space,’ Says State Farm CEO on Shuttering Corporate HQ
State Farm will be moving 13,000 of its 62,000 employees who now work in its Corporate Headquarters and the Illinois Operations Center in Bloomington, Ill., to another location— Corporate ...
Everest Sells Another Retail Commercial Insurance Op: Canada Biz Going to Wawanesa
Everest Group, Ltd. ("Everest") announced that it has signed a definitive agreement to sell its Canadian Retail Insurance operations, Everest Insurance Company of Canada ("Everest Canada"), to The ...
The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow
Here's an uncomfortable truth: the same user-centered design practices that built Apple, Google, Amazon and their peers into companies collectively worth over $10 ...
How Modern Is ‘Modern Enough’ for Insurance Applications?
The insurance industry is haunted by a persistent narrative: unless every system is rewritten, replatformed and reimagined by next Tuesday, the enterprise architectural ...
Why Claims AI Build vs. Buy Decisions So Often Miss the Mark
Claims leaders are under constant pressure to "do something with AI." Boards want road maps. Competitors announce pilots. Adjusters are overloaded and looking for relief ...
Viewpoint: How P/C Carriers Can Win the Next Decade With Tech + Talent
When I reflect on the state of the property/casualty business today, two forces are reshaping the industry faster than any cycle I've seen in my career. Increasingly complex risks are driving demand ...
From Skill to System: The Next Chapter in Insurance Claims Negotiation
For the last several months, this series has made a deliberate case: Negotiation is not a peripheral activity in insurance litigation—it is the mechanism through which ...
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers
The Travelers Companies announced the launch of AI Claim Assistant, a fully agentic intelligent voice service to handle customer claim calls. The service, developed using OpenAI model capabilities ...