Why ‘Good Enough’ Is Killing Insurance: The Hidden Cost of Satisficing
Organizations routinely acknowledge crises, commission studies, launch initiatives — and change almost nothing. This pattern has a name.
Leadership & Strategy
Carrier Management’s 2025 Top Features (Reader’s Picks Unlocked)
Underwriters and actuaries are less worried about AI taking their jobs. But maybe claims professionals and insurance agents should be more worried. Those are the takeaways I pulled out of two of the ...
Adapting Insurance Talent Models for a More Volatile, Tech-Driven Market
Insurance carriers are operating in a period of structural volatility. Catastrophe events are more frequent and severe, customer expectations continue to rise, ...
The Hardest Part of Innovation in Insurance Isn’t Technology; It’s Culture
The insurance industry is notoriously behind the curve when it comes to innovation. But what explains the gap between insurance and other industries?
In Part 2 of a series of articles on innovation in insurance, "The Hardest Part of Innovation in Insurance Isn't Technology; It's Culture," Haden Kirkpatrick offers some ... The fastest way to lose a room is to start talking before you've said anything worth hearing. Whether ... Reciprocal insurance exchanges have been increasingly popular in recent years, with third-party investor interest in the fee-for-service businesses that manage RIEs and ... "There was nobody there." That was part of the simple answer Terrence McLean, chief executive officer of SageSure, provided when asked ...
A Practical Blueprint: The Five Plays of an Innovation Culture
Chubb, The Hartford, Liberty and Travelers Team Up on Surety Tech Co. Launch
Four surety companies—Chubb, The Hartford, Liberty Mutual and Travelers—announced the launch of a technology company that will feature a shared digital infrastructure to advance the surety ...
Executive Utterances: On Presenting
Why Reciprocal Insurance Exchanges Are Back in Fashion
How One MGU Grew Fivefold When Capacity Fled Cat-Prone Property Markets