Leadership
Seven Ways to Embrace a Customer-Centric Culture
The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...
What Investor Activism Means for Insurers—Those Under Attack and Those That Aren’t
Carl Icahn's demands for American International Group to split into three different companies may seem over the top to some. More importantly for the P/C market at large, however, is that the hedge ...
Leader-Leader vs. Leader-Follower Cultures: How Great Leaders Share Leadership
We are on the home stretch for this series and will now focus on the sixth and last principle of what great leaders do differently: They share leadership. I hear a lot of language about how leaders ...
Most Insurance Execs Eligible for AARP: A.M. Best Survey
According to a survey of representatives of nearly 200 insurers conducted by analysts at rating agency A.M. Best, nearly three-quarters of people on carrier management teams are age 50 or older—a ...
Carrier Management’s Top 10 Features of 2015
In 2015, Carrier Management readers learned more about market trends, how to run their companies better and the tools they need to be better leaders. There were other features that also drew their ...
What It’s Like to Work for Warren Buffett
Only about a dozen chief executives in the insurance industry can answer the question suggested by our headline. For the rest of us who can only imagine it, a recent analysis by two researchers ...
Business Comes Before Family for One-Third of Workers; CEOs Can Change the Stats: Deloitte Study
A new survey of more than 1,000 full time workers finds that even though nearly half say their organizations value their life outside for work, nearly one-third of the employees put their work ...
What Linus Teaches About Innovation
I have been bonked all afternoon. It's that time of year. Brooklyn's stoops, plumped by great pumpkins, are bright with autumn leaves. Sweeping up means braving the barrage of falling kernels, ...