Leadership
USAA’s Insurance Arm, Mercedes-Benz Tie at Top of Customer Service Ranking
USAA is once again a standout in terms of its customer service scores compared to other industries, based on the Temkin Group's latest ranking. The Texas-based financial services group whose ...
Autonomous Cargo Ships May Be Coming. What Are the Risks?
BHP Billiton Ltd., the world's biggest mining company, is studying the introduction of giant, automated cargo ships to carry everything from iron ore to coal as part of a strategic shift that may ...
New Consumer Tech Drives Opportunities for Novel Personal Insurance Products: Conning
Innovation often opens the door to new products that would never have been possible. Conning asserts in a new report that this is happening with personal lines insurance, thanks to consumers' ...
Inside Carrier Management’s 2Q Magazine: The Rise of AI and EI in Insurance
As part of its "Watson at Work" campaign, IBM in early April released a series of videos showing cognitive systems helping people do their jobs. One video shows Watson, IBM's cognitive computing ...
Why Volatile Leaders End Up Paralyzed; How to Become a ROCK Instead
Leaders cannot orchestrate in a vacuum. In fact, they depend on others in at least three important ways: Leaders guide; they do not execute. Therefore, they rely on others to take care of ...
What Can the Battlefield Teach Us About Leadership?
As we celebrate the Memorial Day and Independence Day holidays, it is appropriate to reflect on the qualities necessary to be a good leader. The legacies of some of America's renowned generals appear ...
Zurich’s North America Commercial Insurance Arm Revamped to Include Specialty Products
Zurich North America's streamlining continues with another new change. The insurer's Specialty Products business is being brought together with its North America Commercial Insurance arm. Zurich, in ...
7 Traits of Highly Successful People
Being successful is all about how badly you want it and how much you're willing to work for it. It takes purpose, creativity, determination and a lot of hard work. In a new blog post, Sonia McDonald, ...