Features
What Data Carriers Should Collect from Agents and Why
When it comes to sales and marketing, carriers that distribute through independent agencies are not in control. Many carriers have put significant focus on data and analytics within their own ...
Laying the Groundwork for an Innovative Culture
The insurance industry is facing a sustained period of transformative disruption that's largely based on new competitors and technological advancement. Consider that 86 percent of insurance CEOs ...
CEO Perspective: Giving 100 Percent to Build, Sustain Culture
You don't hear many kids say, "When I grow up, I want to work in insurance." Admittedly, even I didn't think insurance was very "cool" at a young age. How can the insurance industry stack up against ...
Meet the Insurance Industry’s Talent Gap Solution: The Longevity Economy
In her 1993 book, "The Fountain of Age," Betty Friedan used substantial science to subvert the "age-as-problem" notion, asserting, "Aging is not lost youth but a new stage of opportunity and ...
Put Down Your Smartphone: A Customer-Focused Culture Begins in the Executive Suite
Business leaders marvel at the distinctive, customer-focused cultures associated with legendary firms like Southwest Airlines, Apple and Disney. As executives of these companies readily acknowledge, ...
One Zurich NA Adjuster’s View of Hurricane Harvey
After Hurricane Harvey moved out of the Houston area, Steve Sherin, an executive general adjuster for Zurich North America, spent five days there assessing claims. Because of the extent of the damage ...
Weathering Storms Together: How Zurich North America Responded to Recent Hurricanes
With each hurricane or major catastrophe, like hurricanes Harvey, Irma and Maria, insurers step up and are at their best. It's times like these when our customers need us most. Even before a disaster ...
The Great Revival: The Return of Bad Faith Litigation in the United States (Part II)
The first part of this article discussed the history of bad faith and how, after a time, it became limited by courts under the reasonable basis or fairly debatable standard. Now, some recent cases ...