Features
Executive Viewpoint: Tech Should Work Like Lego Building Blocks
Technology was never meant to have permanence. The evidence of just how fast things change can be seen in our homes, our vehicles and especially our pockets. Imagine trying to use a smartphone built ...
InsurTech: What’s in a Word?
I love the passionate debates we have in the insurance industry about finance, business, strategy, underwriting, marketing, sales, technology and other topics. And we also debate about words: what ...
Five Steps to Build Emotional Intelligence
During a talk he gave to an audience of business leaders last year, psychologist Daniel Goleman discussed the impact of various leadership styles on teams, starting with the most positive ...
Stop Hiring for Insurance, Tech Smarts; Hire for EI to Find True Leaders
On the second day of a two-day business and innovation event late last year, close to 2,500 executives sitting in the audience of Lincoln Center auditorium held their breath—literally—about 20 ...
Developing Empathic Concern
One of the hallmarks of emotionally intelligent leaders is the degree of empathy they display with team members, according to psychologist and EI expert Daniel Goleman, who also says there are three ...
What Do Power Outages, Wildfires and Vaping Bans Have in Common?
Power outages, wildfires and vaping bans do not appear similar at all, but in the rush to protect consumers and constituents from harm, companies and state legislators may be creating an entirely ...
Blockchain—What’s It All About
Blockchain is having a profound impact on the way business is being conducted. And while we are only at the beginning of some of the most significant transformation, the long-term changes that ...
Auto Insurance Customer Loyalty Is Declining
Last year more than $6 billion in advertising was pumped into the marketplace to encourage consumers to shop and switch their auto insurance providers. Everywhere consumers look, they are being hit ...