Content from Susanne Sclafane
Strategy Is a Missing Piece of Many Carrier Succession Plans: Survey
Nearly 60 percent of property/casualty insurers do not have written CEO succession plans in place, Carrier Management and The Jacobson Group found in a recent survey of CEOs, board members and ...
Written CEO Succession Plans Lacking Among P/C Insurers: Research
More than half of property/casualty insurers do not have written CEO succession plans in place, and for nearly three-quarters, there is no board committee to identify desired skills for the next top ...
Should Carriers Invest in Technology to Boost Agency Ties?
Property/casualty insurance agents—across all age groups and specializations—say their relationships with carriers are more valuable than the technology that carriers put in place to help them, a ...
Help Us Find More Business, Agents Tell Carriers
Carrier relationships are more helpful than technology in all areas of service that agents deliver to customers, but carriers are least helpful in both relationships and technology when they're ...
How Zurich North America Commercial Moved From Red to Green
When the chief executive officer of Zurich North America Commercial (NAC) first came to work at the company in 2006, he had a decade of experience at McKinsey under his belt and a BlackBerry in his ...
Farmers Transformation Focuses on ‘Smart’ Service to ‘Smart’ Customers
A Facebook friendship and a car accident are two of the three factors that prompted the former chief marketing officer of Best Buy to take on the same role at Farmers Insurance in late 2011. The last ...Marketing Lessons
Consumer goods and big-box retail sales may seem far removed from selling insurance, but Farmers CMO Mike Linton said there are lessons he learned from years working at Procter & Gamble and Best ...
QBE North America CEO Duclos: Clarity Is Key in Transformation
When you set out on a multiyear journey to transform a property/casualty insurance company, you need to win the hearts of employees involved in the process, the executive leading the turnaround of ...