When you set out on a multiyear journey to transform a property/casualty insurance company, you need to win the hearts of employees involved in the process, the executive leading the turnaround of QBE North America said.

Executive Summary

"What you see is what you get" from QBE North America's David Duclos. The CEO navigating the insurer through a cultural transformation and a financial turnaround says transparency and clarity of purpose are necessary to engage employees in the process.

“Turning a company around doesn’t happen overnight,” David Duclos told Carrier Management during the 2014 PCI Annual Conference last October, also going on to explain the need for a transformational leader to share a clear vision of future success with employees when working to right the ship of a financially struggling insurance operation.

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