Content from Susanne Sclafane
No Disrupters Here: Agents and Brokers Have a Future
The idea of InsurTechs disrupting agents and brokers is so 2017. InsurTechs that empower traditional property/casualty insurance distribution channels are in style in 2019. According to executives ...
Hey (Re)insurers: Don’t You Mean (Insure)tech?
Every publication that reports on insurance these days is divided into at least two camps: the "InsurTech" camp on one side and the "insuretech" devotees on the other. Yes, there are even more ...
Five Steps to Build Emotional Intelligence
During a talk he gave to an audience of business leaders last year, psychologist Daniel Goleman discussed the impact of various leadership styles on teams, starting with the most positive ...
Stop Hiring for Insurance, Tech Smarts; Hire for EI to Find True Leaders
On the second day of a two-day business and innovation event late last year, close to 2,500 executives sitting in the audience of Lincoln Center auditorium held their breath—literally—about 20 ...
Developing Empathic Concern
One of the hallmarks of emotionally intelligent leaders is the degree of empathy they display with team members, according to psychologist and EI expert Daniel Goleman, who also says there are three ...
Reserve Charge Dents Travelers Earnings; Execs See ‘More Room’ for Rate Hikes
Challenges that fueled prior-year loss reserve development of nearly $300 million at Travelers aren't a problem that is unique to the insurer, executives noted during an third-quarter 2019 earnings ...
Chamness Retiring From NAMIC CEO Role
The National Association of Mutual Insurance Companies announced that Charles Chamness, the chief executive officer of the organization, is retiring from the post he held for nearly 17 years. The ...
‘It’s About the Mission,’ Retiring NAMIC CEO Chamness Says
"Be optimistic and be indefatigable." Charles Chamness, president and CEO of the National Association of Mutual Insurance Companies, carefully pronounces each syllable of the last word as he recalls ...