An industry with 75-100 percent of small commercial business potentially written on a straight-through basis—untouched by human underwriters—is on the near-term horizon, and Chubb is embracing the change, according to the carrier’s global underwriting officer.

Executive Summary

Answering questions via email about the intersection of underwriting and automation, and about his path to the underwriting leadership role, Chubb Global Underwriting Officer Ross Bertossi, whose roots are in writing complex long-tail medical malpractice insurance business, describes Chubb's efforts to raise the proportion of its untouched small commercial business.

Answering questions via email about the intersection of underwriting and automation, and about his path to the underwriting leadership role, Ross Bertossi, whose roots are in writing complex long-tail medical malpractice insurance business, included comments about Chubb’s efforts to raise the proportion of its untouched small commercial business.

“What excites me the most about how technology is changing the insurance industry revolves around the ability to reach the smaller segment of the market—small businesses—where previously it was difficult to reach that market in a sustainable way,” he wrote.

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