Just like the old adage that oil and water don’t mix, sometimes adjusters and their hired counsel don’t see eye to eye. Whatever the cause, when adjusters and counsel don’t get along, claims files suffer.

Executive Summary

Start talking early and often. That's one of the surest ways insurance claims adjusters can avoid conflicts with hired counsel over billing and service, experts say.

The key to overcoming most issues between claims and counsel lies in good communication, according to industry experts.

There’s a disconnect when there isn’t clear communication between the two, said Kevin Hromas, an executive general adjuster based in Texas and CEO and founder of Kevin Hromas & Associates. He emphasized the value of good communication in the early stages of a litigated file.

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