The Trouble With Incentive Compensation

Incentive compensation in many organizations has evolved over recent years. What started with the intent to increase the alignment of top management with shareholder interests, later developed into a ...

Carriers Strive to Improve Claims Technology

Insurers continue to focus on improving claims technology, according to Karlyn Carnahan, research director at Celent. The main area of improvement is the replacement of aging claims administration ...

Reach Out and (Virtually) Touch Your Clients

The mother-in-law of a colleague of mine, a spry young woman in her early 80s, recently had open-heart surgery. As is sometimes the case even after successful surgery, full recovery can take a while ...

Predictive Modeling Pitfalls

There are many success stories featuring predictive models, but what does not get as widely reported are the failures: mistakes that range from subtle misinterpretations and minor miscues to ...