Machine Learning for Mutuals: What’s Working, What’s Not, and What’s Next
Recently, I spoke with a chief product officer at a large excess and surplus (E&S) company, and he shared his vision for streamlining intake in this way: ...
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Viewpoint: Underwriting at an Inflection Point – The AI Advantage
The U.S. commercial insurance market is demonstrating clear signs of rate fatigue and an overall softening. Since 2017, the industry has experienced increased loss pressures from climate events, ...
Insurance Groundhogs Warming Up to Market Changes
Spring is not around the corner. It's more than a month away, Punxsutawney Phil predicted on Monday. But what is going to happen to conditions in the property/casualty insurance market? What lines ...
Lessons From 25 Years Leading Accident & Health at Crum & Forster
Crum & Forster's (C&F) Accident & Health (A&H) Division proudly celebrated its 25th anniversary, a milestone that reflects just how far we've come. What ...
Preparing for an AI Native Future
Artificial intelligence is becoming a core competency for insurers that want to stay competitive in the face of geopolitical volatility, shifting claims patterns, ...
Modern Underwriting Technology: Decisive Steps to Successful Implementation
For commercial insurers, modernizing front-line underwriting technology is now critical to stay competitive in a fast-moving market where risks and customer expectations ...
A Lean Lens on Legal Bill Review: Keeping the Insured at the Center
For over a decade, I helped build the legal e-billing and review industry. I sat across the table from vice presidents of claims at major carriers, making the case that ...
Allianz Built an AI Agent to Train Claims Professionals in Virtual Reality
One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get more…well…experience. Years and years of it.
The insurance industry has always operated in cycles. Natural disasters, seasonal weather patterns and unexpected catastrophic events create predictable surges and lulls ... The insurance industry is entering one of its most promising periods as market conditions shift. As carriers continue to invest in modern ...
Navigating Seasonal Spikes in Insurance: Lessons From the 2025 LA Wildfires
Six Forces That Will Reshape Insurance in 2026