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Measuring Risk in the Cyber World
Cyber risk is a hot topic in the insurance industry today. Technological innovation and connectivity have fundamentally revolutionized the world we live in and promise new transformations in the ...
How Can We Be Friends? Reducing Friction Between Claims and Hired Counsel
Just like the old adage that oil and water don't mix, sometimes adjusters and their hired counsel don't see eye to eye. Whatever the cause, when adjusters and counsel don't get along, claims files ...
Catastrophe Compensation: An Industrywide View
We're moving through hurricane season, and once again it's been a quiet catastrophe year. Thirty-one events have led to insured losses of only $11.2 billion across 39 states and two Canadian ...
Lawyers’ Perspective: Unclaimed Property Actions, Cyber Blackmail Ranked Among Insurance Issues to Watch
From time to time, insurance executives ask our firm what issues are likely to impact the insurance industry in the near future. Below are several emerging issues we believe are likely to have an ...
Is the Insurance Industry Going to the Origami Dogs—or Their Creators?
An unhappy customer arrives at the office of an insurance company executive by limousine to discuss concerns about the company's service. The scenario may not seem typical unless you're the CEO of an ...
Competition Consumers Deserve: PCI Opinion
Consider the scenario: A family of three suffers an accident and needs to replace several parts on their car. It's an expensive ordeal. And in our current system drivers are forced to rely largely on ...
Disruptive Innovation: Changing Mindsets for Success
"Disruption," "innovation" and "analytics" are three of the trendiest words in the popular press today. PwC's "18th Annual Global CEO Survey" shows that nearly 70 percent of insurance CEOs are ...
Thoughts on Cleaning Up the Claims Department
It would be an understatement to say that the insurance industry has a few problems involving consumer loyalty, and claims issues certainly don't help. A recent Accenture Report found that 14 percent ...