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How to Know What Insurance Customers Want
What do today's customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...
Catlin Says M&A Integration Is the Key to Success—and the Most Difficult Part
Stephen Catlin, executive deputy chairman of XL Catlin, knows a thing or two about mergers and acquisitions in the insurance industry—what to do and what to avoid. He should know; he's been ...
Good to Great Leaders
When Starbucks CEO Howard Schultz wrote a New York Times Op-Ed titled "America Deserves a Servant Leader" in August, he described a leadership style that is growing in popularity among some of the ...
Developing People: It Matters to Great Leaders
As we build on the ideas presented in this series of articles, we focus on the third thing that great leaders do differently: They develop people. (All six traits of great leaders are summarized in ...
Will Artificial Intelligence Replace Industry Jobs?
As technology takes over nearly every tenet of daily life, there is growing concern that jobs may be at stake. Could jobs in underwriting, claims and other areas of insurance soon be taken over by ...
The Impact of Robots Replacing Humans in the Workplace
As more companies begin to use robots in the workplace, many are beginning to weigh the risks. Earlier this month it was reported that a German worker was killed by a robot in a VW auto manufacturing ...
Conference Rewind: IIS Global Insurance Forum
One of the main events for insurance and reinsurance executives last quarter was the International Insurance Society's Global Insurance Forum, which took place in New York City in June. More than 500 ...
The More Things Change
In the third-quarter edition of Carrier Management magazine, we devote a lot of pages to future trends. It's a timely focus as people increasingly talk about a future of roads filled with cars that ...