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Five Actions Auto Insurers Should Take to Thrive in the Autonomous Tech Boom
We are in the golden age of autonomous technology, with new car models rolling off the assembly line daily with state-of-the-art crash avoidance features. Innovations such as parallel-park assist, ...
Responsive Natural Language Technology Promises Better Customer Experience
Natural language technology may offer one way for property insurance carriers to change a disappointing trend revealed in a recent customer survey about insurer claims service, some experts believe. ...
CIO: Commitment to Employee Engagement Platform Paying Off for GuideOne
As the new chief information officer and senior vice president in charge of business transformation at Des Moines, Iowa-based property/casualty carrier GuideOne Insurance, Doug Cretsinger faced some ...
P/C Carrier ERM Programs Need Strategic Risk Analysis, Scenario Testing
Whether an insurance company's leadership seeks to sustain or improve performance, accelerate growth, or simply survive in an increasingly challenging and dynamic environment, they need a sound ...
Breaking Into the Cloud
For carriers, moving core systems to the cloud is a change in culture and processes as well as technology. That reality surprises some carriers and intimidates others. Exactly what will your company ...
The Five Biggest Teamwork Challenges: How to Get Your Team Back on Track
Twisting your features into a mask of pain, you dig your heels into the soft grass. A rope tears into your palms. A clear, tiny voice speaks to you amid the many confused thoughts swirling in your ...
Seven Big Ideas for Insurers Still on the Fence About the Promise of Digitalization
In an age when a handheld device can conjure up almost any product or service known to humanity, some would argue that the brick-and-mortar model of traditional, relationship-based insurance has had ...
The Disconnect Between Underwriting and Claims Handling Revisited
Almost three years ago, Carrier Management published an article titled "The Underwriting-Claims 'Disconnect' in Casualty Insurance: An ERM Issue?" The article reported on one of the sessions of ...