Featured
Inside Carrier Management’s 2Q Magazine: The Rise of AI and EI in Insurance
As part of its "Watson at Work" campaign, IBM in early April released a series of videos showing cognitive systems helping people do their jobs. One video shows Watson, IBM's cognitive computing ...
Why Volatile Leaders End Up Paralyzed; How to Become a ROCK Instead
Leaders cannot orchestrate in a vacuum. In fact, they depend on others in at least three important ways: Leaders guide; they do not execute. Therefore, they rely on others to take care of ...
Man and Machine: The Future of Insurance Work and Workforce
Early this year, news of a large Japanese insurance company replacing 34 of their employees with artificial intelligence (AI) sent shockwaves throughout the industry. While automation is nothing new ...
A Brave New World: First Reinsurance Product Heads to the Blockchain
There has been a lot of press—and perhaps hype—about blockchain and its potential to revolutionize the industry's processes and ultimately improve the customer experience. However, the efforts of ...
What Is Blockchain and How Does It Work?
While everyone talks about blockchain, also known as mutual distributed ledger technology, just a few people actually know what this technology can do and how it could someday revolutionize the ...
What Can the Battlefield Teach Us About Leadership?
As we celebrate the Memorial Day and Independence Day holidays, it is appropriate to reflect on the qualities necessary to be a good leader. The legacies of some of America's renowned generals appear ...
New Business Goes to Auto Insurers With Strong Underwriting Results: J.D. Power Study
Insurers with the strongest new business yield rates also have strong combined ratios in personal auto in the "J.D. Power 2017 U.S. Insurance Shopping Study." We define new business yield rates as ...
Carrier CEO Viewpoint: Seeing Through Customers’ Eyes Gives Leadership Vision
"Customers have pretty high expectations of us,” says Richard P. Creedon, president and CEO of Utica Mutual Insurance Co. of New Hartford, N.Y. As the company’s freshman leader—he completed his ...