Rethinking the Carrier-Agent Relationship in a Digital-First World
As is the case across many other industries, insurance is currently undergoing a huge period of change, driven by both evolving customer expectations and rapid ...
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How Embedded Insurance Supports Real Livelihoods in the On-Demand Economy
Embedded insurance is everywhere. From booking a flight or concert tickets to opening a bank account, insurance is now being offered to consumers at the point of need. It ...
Insurers: It’s Time to Overexplain Your Use of AI
Property and casualty insurance companies are pouring billions of dollars into artificial intelligence programs to streamline their operations, but there's a return on ...
Innovation: Why Carriers Shouldn’t Try to Keep Up With the Joneses
Innovation has been generating much attention lately due to the explosive growth of AI, even though the concept of innovation has existed ever since cavemen learned how ...
Carrier Technology, Logistics Aid LA Wildfire Response
Earlier this year, as residents were evacuated due to wildfires fueled by Santa Ana winds in drought-ravaged parts of Southern California, commercial and personal lines ...
Insuring Emerging Risks in Era of Rapid Technological Change
The casualty insurance industry is currently facing an almost unprecedented number of large litigations that could drive insured losses into the tens of billions of ...
AIG: Turning One Human Underwriter Into Five, ‘Turbocharging’ E&S
Some property/casualty insurers talk about experimenting with artificial intelligence to automate call center responses and back-office operations. But that's not the road to turbocharging growth ...
Keeping Humanity Alive in Tech-Forward Insurance Teams
As insurance leaders gain a better handle on the challenges of embracing technology, another challenge is emerging: making sure technology doesn't replace humanity in team building. "The biggest ...
No Escape From Tariffs — Not Even for D&O Liability Insurers
While property/casualty insurance executives are largely focused on the impacts of tariffs on short-tail lines like personal auto and property, investment market jitters ...
Beyond Automation: How GenAI Informs Next Best Action in P/C Insurance Claims and Underwriting
The insurance industry is increasingly adopting AI to streamline operations, automate tasks and improve customer experiences. But while AI automation, in particular, has ...