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Understanding the Customer Experience Within the Large Commercial Insurance Market
When thinking about commercial insurance, there is a simple concept that stands out as it relates to the customer experience: business-to-business buyers are more demanding. They have a ...
Don’t Get Lost in the Noise: A Guide to Self-Leadership
Leadership is about having a vision and inspiring others. This has been and will always be true, but modern leaders and high achievers face the challenge of processing information faster than ever ...
Underwriting Decisions Not Made by Machines for Large, Mid-Market Risks, Says Zurich NA CUO
New data sources, predictive analytics and automated processes can all help human underwriters in evaluating and pricing, but machines don't make underwriting decisions for large and middle-market ...
Zurich NA CUO: Trust-Based Human Relationships Still Central to Great Underwriting
Zurich North America has been investing in predictive analytics since 2006, but a dozen years later, the organization's chief underwriting officer stresses the idea that the human element in ...
U.S. Insurers Underprepared for a Large Cyber Attack, Warn AIR Casualty-Cyber Seminar Panelists
Panelists speaking at the 2018 AIR Casualty-Cyber Seminar, held Feb. 27 in New York City, expressed concern that the U.S. insurance industry is underprepared to experience a large cyber attack, ...
Tribal Knowledge + Tech Creates Exponential Potential for Underwriters: XL Catlin’s Global Casualty CUO Bewlay
At a time when job research across industries produced by universities and consultancies often lists "insurance underwriter" among professions particularly vulnerable to automation, the chief ...
Does Your Leadership Style Fly?
Merrick Rosenberg was addressing the Princeton Regional Chamber of Commerce this November when his past came back to haunt him. The CEO of Take Flight Learning in Marlboro, N.J., and a sought-after ...
Buyers Aren’t Happy With Their Cyber Insurance: J.D. Power
On any given day, it is hard not to read an article or report on some type of cyber topic. Cyber insurance is one of the key concerns within the insurance industry today and possibly one of the most ...