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When to Stand Up
The sin of omission—saying or doing nothing when you see something you know is wrong—"is just as grave as the sin of committing an unethical act." Jack Salzwedel, the CEO of American Family ...
25 Tips for Leaders: Managing Yourself
Insurance executives are bombarded with self-improvement advice—articles pushed to their smartphones and emails flooding their inboxes hyping books and courses that promise to pave the way to ...
Confusion Reigns: Insurers Still Unclear on Cyber Business Interruption Risks, PLUS Panelists Say
Although the insurance industry may have had plenty of time to wrap its mind around managing physical property threats, what about the growing area of non-physical threats? This question was raised ...
What Concerns Regulators About Data Analytics
In dystopian fantasies, artificial intelligence and robots take over the world, acting on their own and becoming completely uncontrollable for their human creators. We're not there yet, and may never ...
How Horace Mann Increased Customer Satisfaction Through Claims Segmentation
Increasing customer satisfaction and improving efficiency of operations are important for anyone seeking to serve a niche market of discerning K-12 public school educators. Thus, Horace Mann ...
Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...
4 Ways Execs Can Increase Underwriters’ Embrace of Predictive Analytics
This is the second in a series of articles by Valen Analytics looking at the hurdles that insurers must overcome to effectively implement and gain value from data analytics programs. After deciding ...
How MetLife Is Tracking Customer Sentiment With Analytics
The property/casualty business provides countless examples of initiatives to leverage data and analytics to improve agency relations, new business acquisition, underwriting and rating, and claim ...