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Is Insurance Innovation Disruptive Enough?
Less than 10 percent of insurance carriers responding to a recent survey said they spend more than half their time on "disruptive innovation"—and that 10 percent figure has stayed roughly the same ...
Improve Retention and Increase Conversion by Getting the Most Out of Credit Data
In an era when insurers are increasingly reliant on data to automate underwriting and segment risk, lower new business application conversion has put pressure on company expense ratios. This is due ...
Five Leadership Lessons From an Insurance Industry VP
Over the course of my career, I've been fortunate—or purpose-driven enough—to have worked for companies that value leadership. One of my early jobs was with a wildly successful software company ...
InsurTech Carrier Growth Slows in 2018
The three property/casualty venture-backed U.S. InsurTech startups—Lemonade, Metromile and Root—finished 2018 with pretty good results. Quarterly growth was the slowest ever, but all three paid ...
New Vanity Metrics vs. Old School KPIs: Evaluating InsurTech Performance
Since I began a quarterly discussion of U.S.-based InsurTech carriers' financials based on their public filings last year, many have responded that these players needed to be evaluated on other ...
Why Insurers Need to Offer Customers Self-Service Options
Today's smartphones are more powerful than the computer that once dealt a world-champion chess player his first loss. But when it comes to using the power of mobile to enhance the customer ...
Hippo Insurance’s CEO Looks Back on ‘A Banner Year’
Hippo Insurance was founded in 2015, started selling homeowners insurance policies online in 2017, and in October 2018, during its first policy year, faced one of the worst wildfire seasons in ...
Agile or Waterfall: Which Deployment Makes the Most Sense for Insurance Carriers?
The insurance industry is in the midst of a complete technological transformation, and fierce market competition is increasingly driving the importance of getting IT initiatives to market as fast as ...