Data & Research
Shopping With Assisted Online Chat Helps Drive Close Rates
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...
Cyber Insurance Premium Tally: $1.3B in 2016, a 35 Percent Hike
Property/casualty insurers wrote $1.35 billion in direct written premium for cyber insurance in 2016, a 35 percent jump from 2015, according to reports by Fitch Ratings and A.M. Best. The largest ...
Insurance Underwriter Among Professions Most Vulnerable to Automation: Study
The insurance underwriter profession is on the endangered list, ranking among the jobs most vulnerable to automation, says a new report from the Center for Business and Economic Research. ...
Celent Report: P/C Innovation Picking Up Steam But Not ‘Disruptive’ Yet
The people specifically charged with moving innovation forward at property/casualty insurance companies are more optimistic about reaching their goals and garnering organizational support for their ...
Insurers Lead The Pack in Appointing Chief Digital Officers
Insurers – both from the property/casualty and life sectors – are far ahead of other industries in appointing a chief digital officer, according to Strategy&, PwC's strategy consulting ...
Reinsurance Rate Declines Continue With No Bottom in Sight: S&P
The global reinsurance sector is poised for yet another full year of declining rates, ensuring that a hoped-for bottom of the current market cycle will remain elusive in 2017, Standard & Poor's ...
Aging Millennials More Emotionally Connected to Their Insurers Than Gen X, Boomer Counterparts
Millennials are aging, and that may be good news for property/casualty insurers. Here's why: Millennials appear to have a stronger affinity for insurance companies than their Gen X or baby boomer ...
USAA’s Insurance Arm, Mercedes-Benz Tie at Top of Customer Service Ranking
USAA is once again a standout in terms of its customer service scores compared to other industries, based on the Temkin Group's latest ranking. The Texas-based financial services group whose ...