Data & Research
Survey Finds Customers Would Rather Clean Bathrooms Than Call Customer Support
Given a choice between a range of frustrating activities, 44 percent of Americans would rather scrub a toilet than contact customer support across a variety of industries, a new survey reveals. But ...
Caribbean Insurers Well Withstood Impact of Record-Setting Hurricanes: A.M. Best
An analysis of A.M. Best-rated property/casualty insurers based in the Caribbean reveals that hurricanes Irma and Maria were mainly earnings events, and that the responsiveness of reinsurers allowed ...
InsurTech Investment Deals Hit New High in Q1: Willis Towers Watson
InsurTech investment deals reached a new high in the 2018 first quarter, with older insurers and reinsurers increasingly committing financing right along with traditional venture capitalists, Willis ...
Where Carriers Fall Short of Agents’ Expectations: Channel Harvest Survey
There appears to be a misalignment between carrier performance and independent agents' expectations in both personal and commercial lines, according to a new survey. In commercial lines, agents ...
U.S. P/C Combined Ratio Lands at Lowest Quarterly Level in 5 Years: A.M. Best
The U.S. property/casualty insurance industry saw its combined ratio improve by nearly five points in the 2018 first quarter and net underwriting income grow at a healthy clip, A.M. Best said in a ...
New EU Data Protection Law May Lead to Diminished Underwriting Quality: A.M. Best
Complying with the European Union's new General Data Protection Regulation is leading insurers and reinsurers to dilute the types of data they gather—something that could diminish underwriting ...
American Drivers Increasingly Fearful of Self-Driving Vehicles: AAA Study
Three-quarters (73 percent) of American drivers now say they would be too afraid to ride in a fully self-driving vehicle, up significantly from 63 percent in late 2017. Additionally, 63 percent of ...
Smaller Firms Opting Out of Otherwise Soaring Cyber Insurance Market: A.M. Best
The U.S. cyber insurance market grew significantly in 2017, with direct premiums written hitting $1.8 billion, up 32 percent from the previous year, according to an A.M. Best special report. ...