Data & Research
Most Commercial Lines Premiums Kept Up Steady Increase in May: IVANS
Renewal premiums for most standard commercial lines products continued rising in May, according to the latest IVANS Index. Commercial auto and umbrella were two exceptions, as they grew at a lower ...
Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...
Survey Finds Customers Would Rather Clean Bathrooms Than Call Customer Support
Given a choice between a range of frustrating activities, 44 percent of Americans would rather scrub a toilet than contact customer support across a variety of industries, a new survey reveals. But ...
Caribbean Insurers Well Withstood Impact of Record-Setting Hurricanes: A.M. Best
An analysis of A.M. Best-rated property/casualty insurers based in the Caribbean reveals that hurricanes Irma and Maria were mainly earnings events, and that the responsiveness of reinsurers allowed ...
InsurTech Investment Deals Hit New High in Q1: Willis Towers Watson
InsurTech investment deals reached a new high in the 2018 first quarter, with older insurers and reinsurers increasingly committing financing right along with traditional venture capitalists, Willis ...
Where Carriers Fall Short of Agents’ Expectations: Channel Harvest Survey
There appears to be a misalignment between carrier performance and independent agents' expectations in both personal and commercial lines, according to a new survey. In commercial lines, agents ...
U.S. P/C Combined Ratio Lands at Lowest Quarterly Level in 5 Years: A.M. Best
The U.S. property/casualty insurance industry saw its combined ratio improve by nearly five points in the 2018 first quarter and net underwriting income grow at a healthy clip, A.M. Best said in a ...
New EU Data Protection Law May Lead to Diminished Underwriting Quality: A.M. Best
Complying with the European Union's new General Data Protection Regulation is leading insurers and reinsurers to dilute the types of data they gather—something that could diminish underwriting ...