Data & Research
Disaster Response Elicits Far Greater Spending Than Risk Reduction: Zurich Insurance
In the wake of last year's unusually harsh catastrophe events, insurers' clients are playing catch-up with their disaster risk management strategies, Zurich Insurance concluded in a new report. ...
Tokyo, New York, Top Lloyd’s List of Cities Facing the Most Risks
Tokyo is the global city facing most risks to its annual economic output, due to its proximity to North Korea, according to an index compiled by the Lloyd's of London insurance market. New York ranks ...
Most Commercial Lines Premiums Kept Up Steady Increase in May: IVANS
Renewal premiums for most standard commercial lines products continued rising in May, according to the latest IVANS Index. Commercial auto and umbrella were two exceptions, as they grew at a lower ...
Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...
Survey Finds Customers Would Rather Clean Bathrooms Than Call Customer Support
Given a choice between a range of frustrating activities, 44 percent of Americans would rather scrub a toilet than contact customer support across a variety of industries, a new survey reveals. But ...
Caribbean Insurers Well Withstood Impact of Record-Setting Hurricanes: A.M. Best
An analysis of A.M. Best-rated property/casualty insurers based in the Caribbean reveals that hurricanes Irma and Maria were mainly earnings events, and that the responsiveness of reinsurers allowed ...
InsurTech Investment Deals Hit New High in Q1: Willis Towers Watson
InsurTech investment deals reached a new high in the 2018 first quarter, with older insurers and reinsurers increasingly committing financing right along with traditional venture capitalists, Willis ...
Where Carriers Fall Short of Agents’ Expectations: Channel Harvest Survey
There appears to be a misalignment between carrier performance and independent agents' expectations in both personal and commercial lines, according to a new survey. In commercial lines, agents ...