CFO / Financial
Bold Movers and Losers: Incumbents Need to Act While InsurTechs Stumble
At a time when InsurTechs face major headwinds and incumbent insurers benefit from market tailwinds, it's time for the traditional insurers to make bold strategic moves, McKinsey partners said in a ...
Investing in Cheerful Chatbots To Boost Customer Service? Don’t Waste Your Money
Humans displaying positive emotions in customer service interactions have long been known to improve customer experience, but researchers at the Georgia Institute of Technology's Scheller College of ...
Without Reforms, More Florida Insurers Will Go Kaput: AM Best
Late last week, AM Best published a commentary ahead of this week's special legislative session in Florida predicting that "without immediate and substantive long-term legislative reforms," further ...
CFOs Overestimate Their Ability to Deliver Accurate Earnings Guidance
A new study from the University of Iowa finds that financial officers expect to continue issuing quarterly earnings guidance to analysts and investors despite risks and the criticism that it ...
Collapse of FTX Provides Governance Lessons for Insurers: AM Best
The collapse of the cryptocurrency exchange FTX demonstrates the dangers of failures of corporate governance, according to a commentary published by AM Best. While FTX is not an insurance company, ...
Breaking Down Inflation’s $30B Impact on Insurers Line By Line
Experts at McKinsey & Company estimate that inflation pushed loss costs for property/casualty insurers up roughly $30 billion last year, with nearly three-quarters of that figure coming through ...
Reinsurance Capital to Drop $40B: AM Best
AM Best estimates that traditional reinsurance capital will drop by roughly $40 billion to $435 billion at year-end 2022, after hefty jumps recorded in each of the prior three years. The projected ...
Dissatisfied Claimants Put Carriers at Risk of Losing $170B in Premiums: Accenture
A research report published last week found that one-third of claimants were not fully satisfied with their most recent insurance claims experience, adding that speed of settlement is a clear pain ...