Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
Insurer Develops Analytics Tool to Avert Workers Comp Fraud at Onset of Claim
Nearly a quarter of small business owners have installed surveillance cameras to monitor employees and avert workers compensation fraud, according to a 2015 poll by Employers. But organized crime ...
Responsive Natural Language Technology Promises Better Customer Experience
Natural language technology may offer one way for property insurance carriers to change a disappointing trend revealed in a recent customer survey about insurer claims service, some experts believe. ...
Pretotyping Explained: Why Google, Tech Innovators Set Out to Fail Fast
Pretotyping is the key to market innovation, according to a technology entrepreneur who once held the title of innovation agitator at Google. Alberto Savoia, the founder of Pretotype Labs and former ...
How Telematics Saves on Claims, Improves Customer Experience
Insurers that are not already using the data from their telematics programs for claims would be wise to do so early in their adoption of telematics, as the task only becomes more difficult as more ...
Why Anonymous Employee Feedback Is No Longer Beneficial
According to David Hassell, CEO of employee engagement software firm 15five, the concept behind anonymous feedback is a holdover of a bygone era where, in many organizations, the leadership of a ...
Pulse Surveys and Feedback: Addressing Employee Concerns in Real Time
Are your employees willing to go the extra mile for your organization? Do they feel connected to its mission? For insurers and other employers seeking answers to these questions, new tools are ...
The Three Metrics That Matter Most for Managing Litigated Claims Costs
Insurers place major importance on measuring the costs for litigated files, according to a new LexisNexis industry survey. A sizable majority of respondents say that metrics such as average case ...
Crisis Service Costs Are Bulk of Cyber Claims Payouts: NetDiligence
New claims costs data reveals a wide discrepancy on costs associated with cyber losses. More than $75.5 million has been spent on cyber claims losses as reported in the latest cyber claims study ...