Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
Older Drivers with Falling History Carry Heightened Crash Risks
Older drivers with a history of falling have a 40 percent higher risk of being involved in motor vehicle crashes. But despite this increased risk, drivers ages 40 – 80 still have a lower risk of ...
Engaging Job Applicants in a Multigenerational Talent Pool
As a shift in workplace demographics takes hold within the insurance industry, new employment recruitment strategies are being embraced. In the past, jobs were obtained either through word of mouth ...
Recognizing Diversity Key to Tapping Future Talent
While the idea of diversity in the workplace isn't new, the insurance industry is known for lagging when it comes to change. "Quite frankly, I've been involved in the industry for quite a number of ...
Insurer Develops Analytics Tool to Avert Workers Comp Fraud at Onset of Claim
Nearly a quarter of small business owners have installed surveillance cameras to monitor employees and avert workers compensation fraud, according to a 2015 poll by Employers. But organized crime ...
Responsive Natural Language Technology Promises Better Customer Experience
Natural language technology may offer one way for property insurance carriers to change a disappointing trend revealed in a recent customer survey about insurer claims service, some experts believe. ...
Pretotyping Explained: Why Google, Tech Innovators Set Out to Fail Fast
Pretotyping is the key to market innovation, according to a technology entrepreneur who once held the title of innovation agitator at Google. Alberto Savoia, the founder of Pretotype Labs and former ...
How Telematics Saves on Claims, Improves Customer Experience
Insurers that are not already using the data from their telematics programs for claims would be wise to do so early in their adoption of telematics, as the task only becomes more difficult as more ...
Why Anonymous Employee Feedback Is No Longer Beneficial
According to David Hassell, CEO of employee engagement software firm 15five, the concept behind anonymous feedback is a holdover of a bygone era where, in many organizations, the leadership of a ...