Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
Pulse Surveys and Feedback: Addressing Employee Concerns in Real Time
Are your employees willing to go the extra mile for your organization? Do they feel connected to its mission? For insurers and other employers seeking answers to these questions, new tools are ...
The Three Metrics That Matter Most for Managing Litigated Claims Costs
Insurers place major importance on measuring the costs for litigated files, according to a new LexisNexis industry survey. A sizable majority of respondents say that metrics such as average case ...
Crisis Service Costs Are Bulk of Cyber Claims Payouts: NetDiligence
New claims costs data reveals a wide discrepancy on costs associated with cyber losses. More than $75.5 million has been spent on cyber claims losses as reported in the latest cyber claims study ...
File Splitting: Handling Claims When Coverage Is Unclear
The duty to defend and indemnify a policyholder is an important promise an insurer agrees to in an insurance policy. Though coverage may be clear cut in many claims, others may require additional ...
How Can We Be Friends? Reducing Friction Between Claims and Hired Counsel
Just like the old adage that oil and water don't mix, sometimes adjusters and their hired counsel don't see eye to eye. Whatever the cause, when adjusters and counsel don't get along, claims files ...
Will Artificial Intelligence Replace Industry Jobs?
As technology takes over nearly every tenet of daily life, there is growing concern that jobs may be at stake. Could jobs in underwriting, claims and other areas of insurance soon be taken over by ...
The Impact of Robots Replacing Humans in the Workplace
As more companies begin to use robots in the workplace, many are beginning to weigh the risks. Earlier this month it was reported that a German worker was killed by a robot in a VW auto manufacturing ...
Claims Process Will Gain From Drones, AI and the IoT: Strategy Meets Action
Drones, artificial intelligence (AI) and the Internet of Things (IoT) are considered the top three technologies that will impact claims, according to a new report by Boston-based insurance research ...