Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
How Technology Is Changing Workers Comp
New technologies are improving workers compensation programs in everything from communications and training to health care delivery and claims, according to experts. Tom Ryan, market research leader ...
More Insurers Adopting Predictive Analytics to Combat Fraud
Declining cost barriers, the availability of cloud storage and telematics will likely increase predictive analytic adoption rates, according to Dan Donovan, assistant vice president of Claims ...
Talent and Technology Top Claim Department Challenges
Maintaining quality staff and keeping up with changing technology and its costs continue to be major drivers of challenge for property/casualty claim departments, according to company executives. In ...
Lemonade Boasts Claims Settlement Speed Record, AI Jim Answers Questions
Recently, Lemonade reported a claim-handling world record. The insurer reported a claim settlement speed record—three seconds and no paperwork. According to the insurer, a policyholder submitted a ...
Social Media: Good and Bad for Insurers, Claims
A blessing and a curse is how one industry expert described social media in relation to claims handling, while another said it offered a way for insurers and claims departments to voice ...
Education, Networking Prepare Claim Executives for the Future
Claim professionals gain invaluable insight from education and networking opportunities, according to industry experts who spoke with Claims Journal, Carrier Management's sister publication, in ...
Using Technology to Solve Carrier/Broker Inefficiencies
During the annual International Association of Claim Professionals (IACP) conference held in Sonoma recently, Claims Journal hosted an executive roundtable with board members to discuss ...
Working Moms Could Reduce Insurance Industry Staffing Frustration
In an exclusive interview with our sister publication Claims Journal, Dhara Patel, president of the P&C Division at American Claims Management, offers insight into the untapped market of working ...