Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
American Family Using Smartphone App in UBI Driver Safety Program
The average driver spends more than 10 percent of every trip using a smartphone, according to TrueMotion, a technology company that has teamed up with American Family to improve driver safety and ...
Insurance Industry Claims Staff Benefit From Good Business Writing Skills
Insurers focused on improving customer service through new technology shouldn't forget that good writing skills can also impact a company's bottom line. Offering business writing education to new ...
More Cyber Threats, Weakened Data Security Underscore Need to Better Understand Problem
An increase in spearfishing and ransomware, coupled with weakened data security due to more connected and mobile devices, means businesses and insurers need to understand and protect against these ...
How Technology Is Changing Workers Comp
New technologies are improving workers compensation programs in everything from communications and training to health care delivery and claims, according to experts. Tom Ryan, market research leader ...
More Insurers Adopting Predictive Analytics to Combat Fraud
Declining cost barriers, the availability of cloud storage and telematics will likely increase predictive analytic adoption rates, according to Dan Donovan, assistant vice president of Claims ...
Talent and Technology Top Claim Department Challenges
Maintaining quality staff and keeping up with changing technology and its costs continue to be major drivers of challenge for property/casualty claim departments, according to company executives. In ...
Lemonade Boasts Claims Settlement Speed Record, AI Jim Answers Questions
Recently, Lemonade reported a claim-handling world record. The insurer reported a claim settlement speed record—three seconds and no paperwork. According to the insurer, a policyholder submitted a ...
Social Media: Good and Bad for Insurers, Claims
A blessing and a curse is how one industry expert described social media in relation to claims handling, while another said it offered a way for insurers and claims departments to voice ...