Virtual and augmented reality could be a game changer for claims, allowing easy-to-access training modules for claims staff, loss control professionals and even workers already on jobsites.

Executive Summary

Texas Mutual's award-winning Safety-in-a-Box is just one of the ways in which virtual reality and augmented reality experiences can keep workers safe and change the landscape for P/C claims and claims training.

So, what exactly is virtual and augmented reality?

An October 2016 white paper by professional services and advisory firm KPMG, “How augmented and virtual reality are changing the insurance landscape,” defined augmented reality (AR) as a mixed reality, where believable virtual objects appear in the real world. Virtual reality (VR) was defined as “the computer-generated simulation of a three-dimensional image or environment that can be interacted with in a seemingly real or physical way by a person using special electronic equipment (such as a helmet with a screen inside or gloves fitted with sensors).”

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