Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
Carriers Strive to Improve Claims Technology
Insurers continue to focus on improving claims technology, according to Karlyn Carnahan, research director at Celent. The main area of improvement is the replacement of aging claims administration ...
Emerging Global D&O Claims Trends
Directors and officers claims are increasing here and in other parts of the globe, according to insurance industry experts. Claims centered on merger acquisition, healthcare service vendor operations ...
What Causes Wildfires? People, Brush and More
Spring's not even over and already wildfires have raged in California, New Mexico and Oregon this year. A bulletin issued by the National Interagency Fire Center forecasts above normal fire potential ...
The ACA’s Anticipated Effect on P/C and Workers Comp Lines
Although parts of the Affordable Care Act have been in place since 2010, key reforms began on January 1, 2014. According to industry experts, the ACA won't affect the medical bill payment process; ...
WCRI Studies Link Fee Schedules to Lower Payments
States that do not have a fee schedule in place are likely to pay more for workers compensation-related medical services, according to two Workers Compensation Research Institute studies that ...
How to Avoid Potentially Violent Situations During Claims Investigations
Working in unfamiliar locations on stressful losses, usually alone, adjusters in the field can be at a disadvantage when it comes to knowing if a situation with a policyholder or claimant could turn ...
Third-Party Litigation Funding Appears On Rise But Who Really Knows?
While third-party litigation funding has just started to grab headlines in the United States, the funding method has been used in Europe for some time. People in the United States didn't see a need ...
When & Where Apologies Make Sense In Insurance Claims Situations
Despite the prevalence of apologies—think Lance Armstrong, Tiger Woods, Mel Gibson and Bill Clinton—the idea of offering an apology as a result of a claim is rarely considered in the insurance ...