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AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers

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From Skill to System: The Next Chapter in Insurance Claims Negotiation
Beyond Automation: The Emerging Role for Contextual AI in Insurance
10 Do’s and Don’ts of a Smart ORSA Report
The Future of HR Is AI

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Content from Carol A. Williams

Carol Williams is the Chief Executive Officer of Strategic Decision Solutions, a consultancy that has helped numerous P/C insurers address unique challenges to their success. Williams started her career in insurance and risk management with the Florida Office of Insurance Regulation nearly 20 years ago, more recently holding various ERM leadership positions for Citizens Property Insurance Corporation. At Strategic Decision Solutions, she focuses on helping carriers move beyond putting out fires to achieving strategic goals. Reach her at Carol@strategicdecisionsolutions.com.

Transforming Enterprise Risk Management From ‘Have To’ to ‘Want To’

Enterprise risk management (ERM) can be like eating your vegetables or doing homework as a youngster: Most kids didn't particularly enjoy it; they only did it because ...

Electric Vehicles and the New Frontier They Represent for Auto Insurers

Electric vehicles (EVs) and internal combustion engines could not be more different in some respects, but there's one thing they have in common: They both represent a ...

How Carriers Can Meet Strategic Goals During Inflationary Times

At the dawn of the 2020s just over three years ago, no one, including property/casualty executives, thought a pandemic would sweep the globe. The disruptions caused by ...

Going the Distance: How P/C Insurers Can Put Strategic Plans Into Action

I think everyone will agree that planning what direction a company will take for the next few years takes a bit of effort.

After all the ...

What Does an Ideal Strategic Planning Process Look Like?

It's coming up on that time of year when the kids head back to school and summer activities and vacations are winding down. It's time to settle in for the last push to year end. In the life of a ...

How to Move Past ‘Analysis Paralysis’: 5 Steps for Leaders

As an executive and leader of a property/casualty insurance carrier, you are responsible for making consequential decisions that impact policyholders, employees, credit ratings, regulators, investors ...

Stop the Deluge: Why P/C Leaders Should Rethink Project Management

After much deliberation and seemingly endless back-and-forth, strategic goals and objectives for the year are now set. Many company executives already have a good idea of the initiatives they want ...

Carpe Futurum: How to Reorient Your Company’s View of Risk

Never before, or at least never in the modern era, has the world witnessed such an extraordinary level of risk and uncertainty. Although a cursory look at the news confirms this, in-depth surveys ...

How to Achieve Organizational Goals With Scenario Planning

Even if they are never laid out in a formal document, every company is going to have strategic goals. After all, no executive is going to say that they don't want their company to grow or otherwise ...

Taking a Growth Pause: Preparing for Long-Term Success

When you are in the early stages of starting your company, your one focus is to get things rolling. To do that, you prioritize: raising capital, getting your Certificate of Authority, obtaining ...
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Latest

  • NYC to Install Red Light Cameras at 600 Intersections by Year End
  • Fake Lawyers Highlighted in OpenAI’s Threat Report Detailing ChatGPT Cybercrimes
  • Uber Ballot Measure to Cap Personal Injury Fees, Limit Medical Damages Sparks Ire
  • Why Claims AI Build vs. Buy Decisions So Often Miss the Mark
  • Court Sharpens Causation Standard in All-Risk Policies in NC Church Mutual Case
  • State Farm Inked $1.5B Underwriting Profit for 2025; HO Loss Persists
  • Hackers Used AI to Breach 600 Firewalls in Weeks, Amazon Says
  • More Paid Time Off Keeps U.S. Workers From Quitting: Study

Contributors

Daniel HofmeisterViewpoint: Runoff Specialists Have Evolved Into Key Strategic Partners for InsurersChad LangfordWhy Claims AI Build vs. Buy Decisions So Often Miss the MarkGary McGeddyLessons From 25 Years Leading Accident & Health at Crum & ForsterLeslie SapienzaReal Customer Connections: What Valentine’s Day Teaches InsurersLaura BoettcherGender Balance as a Business StrategyKate DombrowskiFrom Skill to System: The Next Chapter in Insurance Claims Negotiation See Our Contributors

Features

  • Why Claims AI Build vs. Buy Decisions So Often Miss the Mark

  • Viewpoint: How P/C Carriers Can Win the Next Decade With Tech + Talent

  • From Skill to System: The Next Chapter in Insurance Claims Negotiation

  • Viewpoint: Runoff Specialists Have Evolved Into Key Strategic Partners for Insurers

  • Beyond Automation: The Emerging Role for Contextual AI in Insurance

  • 10 Do’s and Don’ts of a Smart ORSA Report

Insurance Top Gainers/Losers

  • Gainers
  • Losers
Company Symbol Close 1 Day Chg
TWFG, Inc.TWFG$20.35up+5.99%
HCI Group, Inc.HCI$176.42up+3.65%
Skyward Specialty Insurance Group, Inc.SKWD$46.47up+3.27%
Universal Insurance Holdings, Inc.UVE$35.17up+3.08%
Bowhead Specialty Holdings Inc.BOW$25.52up+1.93%
Company Symbol Close 1 Day Chg
Root, Inc.ROOT$51.88down-10.12%
Lemonade, Inc.LMND$51.74down-6.22%
AMERISAFE, Inc.AMSF$32.51down-3.33%
Hagerty, Inc.HGTY$11.74down-2.89%
Slide Insurance Holdings, Inc.SLDE$19.00down-2.81%
* As of February 27, 2026; Source: S&P Global Market Intelligence
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