Let’s Chat: Bot Invasion in P/C Insurance

The use of chatbots by property/casualty insurers is growing but still limited. While only about 13 percent of P/C carriers have currently deployed this emerging technology, over 25 percent have a ...

Auto Insurance Customer Loyalty Is Declining

Last year more than $6 billion in advertising was pumped into the marketplace to encourage consumers to shop and switch their auto insurance providers. Everywhere consumers look, they are being hit ...

Carrier Technology Shopping Lists

If this were the Christmas holiday season for insurance carriers, machine learning, big data, analytics and security would be high on their shopping lists. Insurer IT spending is growing for 2020, ...