Technology & Analytics
Customer-Centric Strategies Start With Governance: PwC Report
Becoming a more customer-centric insurer isn't simply a matter of finding the right technology, according to a recent PwC report, which asserts that inadequate governance explains why carriers ...
Cyber Attacks Becoming Significant Threat to Insurer Credit Quality: A.M. Best
Insurance rating agency A.M. Best still considers natural catastrophe losses to be the primary threat to the financial strength and credit quality of property/casualty insurers, but cyber-attack ...
How Virtual Agents Powered by Artificial Intelligence Can Transform Insurance
As with most industries within the financial services sector, insurance is facing the dual pressures of needing to keep costs down in a competitive environment while maintaining satisfaction ...
Actuaries vs. Underwriters: Can Analytics Bring Them Together?
It's bad enough that property/casualty insurance companies are trying to fend off competitors in their own industry—and potential disrupters from outside—both vying to steal good risks away at ...
Computers Pick Better Candidates Than HR for Call Centers, Other Service Jobs
People want to believe they have good instincts, but when it comes to hiring, they can't best a computer. Hiring managers select worse job candidates than the ones recommended by an algorithm, new ...
The Growing Controversy Over Price Optimization in Insurance
The use of price optimization in insurance pricing is drawing increased attention and could be the next big industry battle. Or it could not be. Consumer groups and a growing contingent of states are ...
Willis, Ebix Eye 1,000-Plus Carriers With Launch of Global Electronic Accounting Platform
Willis Group Holdings and Ebix, Inc. are targeting more than 1,000 carriers with a new a global electronic accounting platform designed to help speed cash flow and settle claims more quickly for ...
CAS Launches Program Leading to Predictive Analytics, Data Science Credentials
Specialists in predictive analytics and data science will soon be able to add credentials reflecting their expertise to their résumés and business cards, provided they meet the requirements of a ...