Why Claims AI Build vs. Buy Decisions So Often Miss the Mark
Claims leaders are under constant pressure to "do something with AI." Boards want road maps. Competitors announce pilots. Adjusters are overloaded and looking for relief ...
Technology & Analytics
Beyond Automation: The Emerging Role for Contextual AI in Insurance
The wave of excitement about artificial intelligence is breaking across virtually every industry. We are discovering in the insurance industry that the current generation ...
Telematics and Trust: How Usage-Based Insurance Is Transforming Auto Coverage
What if your car insurance reflected how you actually drive, not just who you are?
That question is no longer hypothetical.
Recently, I spoke with a chief product officer at a large excess and surplus (E&S) company, and he shared his vision for streamlining intake in this way: ... Insurers are famously slow to sign on to emerging trends and technology. This cultural tendency to take the long view is often helpful, as actuarial science plays out ... Commercial lines insurance is changing—not with loud announcements or flashy tech demos, but through quiet, meaningful shifts in how work gets done. 
Machine Learning for Mutuals: What’s Working, What’s Not, and What’s Next
Viewpoint: Underwriting at an Inflection Point – The AI Advantage
The U.S. commercial insurance market is demonstrating clear signs of rate fatigue and an overall softening. Since 2017, the industry has experienced increased loss pressures from climate events, ...
Adjusters Launch ‘CarFax for Insurance Claims’ to Vet Carriers’ Damage Estimates
Two independent claims adjusters in the Southeast have teamed up to create what they say is a quick, low-cost way for property owners to double-check insurance carriers' damage estimates on claims. ...
Consumer Acceptance of Telematics Widens, Says Survey
Consumer acceptance of telematics technology in auto insurance is growing, creating opportunity for insurers who can cater to tech-driven drivers who crave personalized pricing and service. Today, ...
Five AI Trends Reshaping Insurance in 2026
Underwriter, Actuary Fears of AI Drop; Work Needed on Collaboration
You're just about as likely to find a commercial P/C underwriter or actuary who is unconcerned about the increased use of AI in insurance as you are to find one that's afraid of being replaced by AI. ...
Artificial Intelligence Is Rewriting the Rules for Commercial Lines