QBE’s Sue Harnett: Leading a Transformation

Operational transformation is a central activity at QBE these days, and leading the change in North America since late 2012 has been Chief Operating Officer Sue Harnett, a 30-year veteran of ...

Does Your Company Need a COO?

Some P/C insurance companies have chief operating officers; some have more than one. Others have chief operations officers. All are C-suite positions. But does every carrier actually need a leader of ...

Cultural Change Emerging at QBE NA, Duclos Says

During a Monday conference call on which QBE executives described details of an expected bottom-line loss of $250 million for 2013, the CEO of the North American operations said cultural changes are ...