Features
Is Anybody Listening? What Agents Say About Carrier Relationships
Nort Salz, CEO of Deep Customer Connections, has been surveying agents on behalf of individual P/C insurance carrier clients for years. Recently, as he tallied up responses from a broader survey—of ...DCC Survey Format; Participant Profile
Nearly 500 agency representatives (493) responded to the survey that asked three basic questions: How do you score your relationships with carriers and carrier technology in helping you to perform ...
How Zurich North America Commercial Moved From Red to Green
When the chief executive officer of Zurich North America Commercial (NAC) first came to work at the company in 2006, he had a decade of experience at McKinsey under his belt and a BlackBerry in his ...
Farmers Transformation Focuses on ‘Smart’ Service to ‘Smart’ Customers
A Facebook friendship and a car accident are two of the three factors that prompted the former chief marketing officer of Best Buy to take on the same role at Farmers Insurance in late 2011. The last ...Marketing Lessons
Consumer goods and big-box retail sales may seem far removed from selling insurance, but Farmers CMO Mike Linton said there are lessons he learned from years working at Procter & Gamble and Best ...
QBE North America CEO Duclos: Clarity Is Key in Transformation
When you set out on a multiyear journey to transform a property/casualty insurance company, you need to win the hearts of employees involved in the process, the executive leading the turnaround of ...
QBE NA CEO Duclos Discusses M&A and Transformation Progress
Amid all the recent news about merger and acquisition activity in the property/casualty insurance space, QBE North America was on the sell side in January, announcing that Alliant Insurance Services ...
Zurich Commercial Transformation: From Conventional Wisdom to Data-Driven Pricing Insights
The merchants, captains and ship owners who congregated in Lloyd's Coffee House in the late 1600s, where they discussed shipping and insurance deals, could not have predicted that their hunches ...