Features
When Uniform Is Not Uniform: Applying Electronic Transaction Laws to Insurance
The use of electronic transactions has grown significantly in the last two decades. Many consumers demand the ability to place their insurance policies electronically, and failing to meet these ...
How to Know What Insurance Customers Want
What do today's customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...
Stephen Catlin’s Career
• 1973: Began insurance career in 1973, joining BL Evens & Others on Syndicate 264 at Lloyd's. • 1982: Became deputy underwriter, specializing in the excess of loss and energy accounts where ...
Catlin Says M&A Integration Is the Key to Success—and the Most Difficult Part
Stephen Catlin, executive deputy chairman of XL Catlin, knows a thing or two about mergers and acquisitions in the insurance industry—what to do and what to avoid. He should know; he's been ...
Good to Great Leaders
When Starbucks CEO Howard Schultz wrote a New York Times Op-Ed titled "America Deserves a Servant Leader" in August, he described a leadership style that is growing in popularity among some of the ...
Exclusive Webinar: Six Servant Leadership Practices
On September 8, 2015 at 1:30 p.m. EST, Executive Coach Marcel Schwantes will host a webinar for Carrier Management readers titled "Six Servant Leadership Practices That Drive Performance and Increase ...
Developing People: It Matters to Great Leaders
As we build on the ideas presented in this series of articles, we focus on the third thing that great leaders do differently: They develop people. (All six traits of great leaders are summarized in ...
Will Artificial Intelligence Replace Industry Jobs?
As technology takes over nearly every tenet of daily life, there is growing concern that jobs may be at stake. Could jobs in underwriting, claims and other areas of insurance soon be taken over by ...