Features
Deepening Automation and AI in Insurance
Insurers are increasingly under pressure to cut costs and offer better digital services to their customers. While core systems replacement and modernization activities close the gap to a degree, ...
Forget Big Data—Try Focusing on Small Data
In their rush to jump on the big data bandwagon, many organizations have lost sight of a much simpler yet effective source of customer insight: "small data." Big data is about synthesizing, mining ...
Positive Online Claims Experiences Can Build Customer Loyalty
In the digital age, going online to shop, pay your bills, and do business is the norm. Internet usage and smartphone ownership have risen sharply in the last few years, especially in advanced ...
Inside Travelers’ New Predictive Model: Targeting Chronic Pain, Opioid Use
In response to rising chronic pain claims, Travelers announced the development of a new patent-pending predictive model designed to identify claims and workers most at risk. The company, which ...
Where Have All the Chief Strategy Officers Gone?
At a time when the property/casualty insurance business is going through major changes, one would think that the ranks of chief strategy officers would be growing. That's not the case, says Tom ...
InsurTech Startups Must Realize They Can’t Disrupt Regulation
The year 2015 marked a substantial shift in insurance: in one year alone, investment in insurance tech reached $2.65 billion. This number encapsulates the immense growth happening in the start-up ...
Your Brand Is Your Business—Protect It!
Few things are as hard to maintain or as easy or costly to lose as a good reputation. A look through the business section of your favorite tabloid often provides an example of how poorly managed ...