Features
Advice for New CEOs
Put your ear to the ground and listen without an agenda. Leave your ego at the door. Be humble enough to know what you don't know. Forget the offsite executive team powwows. Wander the halls instead, ...
Washington Outlook: PCI’s Agenda for 2017
A new administration and a new Congress present both challenges and opportunities for home, auto and business insurers as they work to promote a private and competitive marketplace—that best serves ...
How to Protect Your Career and Handle an Executive Layoff With Success
On Jan. 4, 2017, CNN Money published "Macy's is closing 68 stores, cutting 10,000 jobs." Although I am very positive about the opportunities available to us all in 2017, this was not a great headline ...
Juggling All the Talents: The Value of Older Workers in the Insurance Industry
The question of what makes up talent is a somewhat vexing one. Genius is one thing, but talent is something else. A company can be founded by a genius, but it takes people with talent to keep it ...
Racing With Machines: Technology Is Not Destiny
The fact is that June, my great-grandmother, was a computer. The fear is that my son is not. Ours is not a cyborg-mutation story, although that fate may await my great-grandchildren. In 1924, ...
Managing Culture: How to Connect Far-Flung and Remote Workers
Imagine you're on the receiving end of an email from the CEO with the subject line "Agenda for Today's All-Hands Call." Surprise! Surprise that it came direct from the CEO—and surprise that the ...
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Building From the Outside In; Thinking Like Customers
Insurance companies face uncertainties from multiple forces including nontraditional competitors, changing monetary policies and regulations, but none is more powerful than customers' changing ...