Features
Stop Wasting Your Money on Customer Experience
Faced with increasingly commoditized markets, more and more insurers are launching customer experience improvement programs to differentiate themselves. However, there's something many of these ...
AI Can Help Insurance Industry Boost Human Interaction
Ask most people for their thoughts about robots and artificial intelligence (AI), and they will likely express apprehension over losing their jobs. As transformational as AI is, speakers at the 2017 ...
Mentor-Driven Global Insurance Accelerator Is Enjoying Its Own Growth-Spurt
A three-year-old Des Moines, Iowa-based business startup accelerator focused solely on the global insurance industry has developed into a streamlined organization with more applicants, more investors ...
Amica Chief Steering Mutual Carrier Through Soft Market
The soft market hasn't gotten Robert A. DiMuccio down. DiMuccio, chairman, president and chief executive officer of Amica Mutual Insurance Co., sees growth opportunities for mutual carriers even in a ...
Generation X: Today’s Talent Bridge and Industry Leaders
Does your CEO sit in a wall-less office wearing blue jeans? Does your executive team encourage experimentation and out-of-the-box ideas? If so, you may already be experiencing the transformation of ...
Too Smart to Fail: How AI Will Benefit Customers and Claims Pros
As artificial intelligence continues to improve, it offers a wide range of new possibilities for the insurance industry. Machines can quickly analyze huge swathes of data. They can apply complex ...
‘Digitally Fit Future’ Ahead for American Modern as CEO Kleiner Dives In
Take me to the engine room. That's a phrase Andreas Kleiner may have spoken a number of times when he worked as a property risk engineer inspecting industrial risks for Munich Re Group during the ...
The Road to America; Path to Level 5 Leadership
As the specialty insurer works to become more modern, American Modern's CEO is settling into his home in America—the latest stop in a 20-plus-year journey that has taken him around the world to ...