Features
The Great Revival: The Return of Bad Faith Litigation in the United States (Part 1)
Since the late 1960s and early 1970s, the United States has seen the growth of direct actions against insurance companies in what have colloquially been termed "bad faith" actions. These actions have ...
Change Champions: How to Build Innovation Into an Insurance Company Culture
An innovation culture is no longer a nice to have; it's a must have. Innovation is the future. It is a key differentiator in our ability to compete in quickly evolving markets, and it's why we are ...
Johnson & Johnson and Talc: What Comes Next and Why It Matters to Insurers
Johnson & Johnson is having increasing legal troubles with talc, a trend that has potential implications for the property/casualty insurance industry. That's because a number of juries have ruled ...
The Competitive Advantage: Let’s Eradicate Incompetency
I recently wrote an article describing my horrendous experience purchasing a new life insurance policy. I criticized the industry for employing incompetent people and egregious renewal offers. ...
The Role a CEO Should Play in Carrier-Agency Relationships
Years ago during a particularly challenging time for Arbella, the trust we had built with our independent agents was severely tested. On the advice of Arbella's vice chairman and my long-time mentor, ...
New Uniform, Same Team Culture: Allied World Post-Fairfax Deal
Lou Iglesias took on a bigger role at Allied World late in the second quarter, moving from president of North American operations to CEO of Global Insurance. In an interview with Carrier Management a ...
U.S. Flood Risk Remains Poorly Understood, Plus 4 Other Lessons From Hurricanes Harvey and Irma
US flood risk is firmly under the spotlight as re/insurers, businesses and public officials come to terms with the devastating impact of hurricanes Harvey and Irma. The re/insurance industry will be ...
Moving Past ‘Boring’: How P/C Carriers Can Foster a Silicon Valley-Inspired Culture
Experienced leaders will tell you that their most important asset is their people. "Good to Great" author Jim Collins said, "Great vision without great people is irrelevant." The question then ...