Features
Fight or Settle? Analytics Promises to Disrupt Claims Litigation Handling for Carriers
Labor-intensive and time-consuming, that's how research connected to litigated claims files is often described. Time is a commodity, and if a case requires researching applicable laws, venues, judges ...
Reputational Risk: A Strategic Element
A company's reputation cannot be seen, touched or assigned a balance sheet value. It is a perception, a feeling that keeps customers coming back and bringing others if the experience is that good. ...
Wasted Opportunity for Reinsurers?
There is a recurring observation that Adrian Jones and Matteo Carbone have included in all of the articles about financial results they have written this year: Reinsurers are paying much of the ...
Toxic Cultures: How Bad Customer Experience Impacts Employees
Are you trying to create a great customer experience in your organization? If you're focusing on your customers to accomplish that, then you're already missing half the story. That's because the ...
A New Baseline: InsurTech Shifts Insurer Expectations of Core Vendors
For decades, the insurance industry has bought, sold, replaced and implemented technology solutions in a predictable pattern. Analyst firms collected anecdotal and hard data on purchasing patterns ...
Act 2 of the InsurTech Revolution Is on Its Way
The digital revolution in insurance is about to begin its second act. Having in its first phase used science and technology to inspire a rethinking of insurance that is making insurance easier and ...
Technology, Trust and Ethics: An Actionable Governance Toolkit for a Disruptive Time
The Fourth Industrial Revolution has ushered in a brave new world few of us can begin to fathom— including those who fancy themselves cutting-edge techno-geeks, super experts and digital business ...
Who’s Next? The Value of MGAs vs. Carriers
With Next Insurance making a decision convert from a digital managing general agency for small and medium-sized businesses to a licensed insurance carrier in May, there isn't much to report from the ...